Patient Experience Navigator (Bilingual Preferred)

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 55,000 - 70,000; Full time

Job summary

A healthcare organization in Philadelphia seeks a Patient Relations Navigator to enhance patient experiences by addressing concerns and collaborating with care teams. Candidates should have a Bachelor's degree and at least 5 years of relevant healthcare experience. Bilingual skills in Spanish are preferred. This position plays a crucial role in ensuring patient rights and responsibilities are met.

Qualifications

• Bachelor's Degree in a related field required or significant relevant experience in lieu of degree.
• 5 years of experience in a hospital or healthcare environment.

Responsibilities

• Proactively round on assigned units to triage concerns.
• Address patient rights and escalate requests to staff.
• Serve as a liaison to enhance patient experience.
• Collaborate with care teams to improve service delivery.

Skills

Patient advocacy

Bilingual communication (Spanish)

Medical terminology

Healthcare environment experience

Education

Bachelor's Degree in a related field

Tools

Medical records platforms

Job description

A healthcare organization in Philadelphia seeks a Patient Relations Navigator to enhance patient experiences by addressing concerns and collaborating with care teams. Candidates should have a Bachelor's degree and at least 5 years of relevant healthcare experience. Bilingual skills in Spanish are preferred. This position plays a crucial role in ensuring patient rights and responsibilities are met.