RN Patient Experience Navigator — Remote

Banner Health; Phoenix (AZ); Hybrid; USD 75,000 - 90,000; Full time

Job summary

A leading healthcare provider in Arizona seeks an RN Patient Relations Coordinator to manage patient complaints and enhance service quality. The role includes investigating issues, ensuring compliance with HIPAA, and collaborating with clinical leadership. Ideal candidates will have a BSN, RN licensure, and several years of relevant experience. This position offers a supportive team environment focused on problem resolution and patient satisfaction.

Qualifications

• Current RN licensure in Arizona required.
• Three to five years of clinical nursing experience or equivalent in Patient Relations.
• Strong knowledge of medical practices and terminology.

Responsibilities

• Steward patient complaint resolution and write regulatory correspondence.
• Investigate patient service quality concerns and document findings.
• Compose and edit grievance letters ensuring accuracy and compliance.

Skills

Patient communication

Problem-solving

Interpersonal skills

Organization

Knowledge of medical terminology

Education

Bachelor’s degree in Nursing (BSN)

Tools

Microsoft Office

Job description

A leading healthcare provider in Arizona seeks an RN Patient Relations Coordinator to manage patient complaints and enhance service quality. The role includes investigating issues, ensuring compliance with HIPAA, and collaborating with clinical leadership. Ideal candidates will have a BSN, RN licensure, and several years of relevant experience. This position offers a supportive team environment focused on problem resolution and patient satisfaction.