Patient Experience Navigator

Mercy; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Surgery Center Springfield is seeking a Medical Navigator to support patient and guest experiences. The role emphasizes compassionate service, coordination of priorities, and effective communication with patients, families, providers, and community partners.

The ideal candidate will be organized, caring, and able to navigate the healthcare system to ensure a positive patient experience in a fast-paced environment.

Qualifications

• Education: High school diploma.
• Licensure: Valid Driver's License.
• Experience: Medical office or customer service background.
• Strong communication and typing (50 wpm).

Responsibilities

• Facilitate patient and guest experiences at Mercy Surgery Center Springfield.
• Coordinate with patients, families, providers and community partners to navigate care.
• Deliver exceptional patient experience through proactive problem solving and teamwork.

Skills

Critical thinking

Problem solving

Verbal and written communication

Typing 50 wpm

Education

High school diploma

Tools

Microsoft Office

Job description

Mercy Surgery Center Springfield is seeking a Medical Navigator to support patient and guest experiences. The role emphasizes compassionate service, coordination of priorities, and effective communication with patients, families, providers, and community partners.

The ideal candidate will be organized, caring, and able to navigate the healthcare system to ensure a positive patient experience in a fast-paced environment.