Patient Navigator

Mercy Health Services Inc; Franklin (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, PTO, and 401k

Job summary

Mercy Community Healthcare in Franklin, TN is seeking a full-time Patient Navigator to help patients and families access services, coordinate referrals between primary care and subspecialists, and connect patients with social service agencies to address social determinants of health. The role involves documenting interactions in the EMR with care and accuracy.

You will advocate for services such as financial assistance and transportation, assist with financial aid applications, and support

Qualifications

• Must have strong interpersonal and communication skills.
• Experience interacting with patients and families.
• Ability to multitask and manage time effectively.
• Sensitivity to diverse cultural and economic populations.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as a patient ambassador to help patients access services.
• Facilitate referrals between primary care and subspecialists.
• Link patients with social service agencies to address social determinants of health.
• Maintain and update patient interactions in the EMR system.
• Advocate for services like financial assistance and transportation.
• Assist patients with applications for financial aid and reducing barriers.
• Treat patients with respect, demonstrating cultural awareness.

Skills

Interpersonal skills

Written and verbal communication

Multitasking / time management

Cultural competency

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Bachelor's degree in medical or social services

Tools

Word

Outlook

Excel

EMR system

Job description

Job Details

Job Location: Franklin, TN 37167Mercy Community Healthcareis looking to hire a full-time Patient Navigator. We are looking for energetic, self-motivated individuals, with a passion for making a difference in the lives of those we serve in our community.

Mercy's Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and coordination of patient support services.

What Is In It for You?

• Work for a place with mission and purpose.
• Work with great people around you.
• Great benefits like Medical, Dental, Vision, PTO, and 401(k).
• Make a difference in your community.

What Is This Job All About?

• Serve as a patient ambassador to help patients and their families receive services.
• Facilitate referrals between primary care and subspecialists.
• Link patients with social service agencies to address SDOH needs.
• Maintain and update all patient interactions through proper and timely documentation.
• Advocate for needed services on behalf of patients, such as assistance with medication costs or transportation barriers.
• Help patients apply for financial assistance and reduce barriers to care.
• Treat patients with respect and dignity, portraying cultural competency in your awareness of the diverse needs of the patients served.

QualificationsWhat We Need from You:

• Must have a High School Diploma or equivalent with at least 1 year of medical office experience preferred. Bachelor's preferred in a medical or social service field.
• Substantial interpersonal skills necessary to interact with patients, their families, and to collaborate care with other health team members.
• Must possess good written and verbal communication skills and ability to multitask and manage time appropriately.
• Possess personal values consistent with the family-centered approach to care and be sensitive in dealing with culturally and economically diverse patient populations.
• Computer skills required and include Word, Outlook, and Excel.
• Experience working with an EMR (Electronic Medical Record) is preferred.
• A basic knowledge of medical terminology and pharmaceuticals is preferred.
• Bilingual (English/Spanish) highly preferred.

The Patient Navigator is an integral part of patient care at Mercy. Are you up for this great opportunity?