Medical Navigator (FULL TIME)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy in Springfield, MO seeks a dedicated Medical Navigator to enhance patient and guest experiences at Mercy. You will provide personal, professional, and compassionate service while aligning with Mercy's mission, values, and service standards.

The ideal candidate is organized, compassionate, and skilled at building relationships, coordinating priorities, and communicating with patients, families, providers, and community partners in a fast-paced healthcare environment.

Qualifications

• Education: High school diploma.
• Licensure: Valid Driver's License
• Experience: Previous experience in a Medical Office or customer service position.

Responsibilities

• Facilitate the patient/guests experiences with personal, professional and compassionate service according to Mercy standards.
• Build relationships, coordinate multiple priorities, and communicate effectively with patients, families, providers and community partners in a fast-paced healthcare environment.

Skills

Critical thinking

Communication

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Located at Mercy Surgery Center

SPRINGFIELD, MO

FULL TIME

Job Description

Find your calling at Mercy!

Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

The ideal candidate is highly organized, compassionate, and passionate about helping others navigate the healthcare system. They excel at building relationships, coordinating multiple priorities, and communicating effectively with patients, families, providers, and community partners. Successful Medical Navigators are proactive problem-solvers who thrive in a fast-paced environment and are committed to delivering an exceptional patient experience through every interaction.

Minimum Qualifications

Education: High school diploma.

Licensure: Valid Driver's License

Experience: Previous experience in a Medical Office or customer service position.

Other

• Critical thinking and problem solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.

Preferred Certifications

BLS preferred

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.