Medical Navigator (FULL TIME)

Mercy; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Surgery Center Springfield is seeking a Medical Navigator to support patient and guest experiences. The role emphasizes compassionate service, coordination of priorities, and effective communication with patients, families, providers, and community partners.

The ideal candidate will be organized, caring, and able to navigate the healthcare system to ensure a positive patient experience in a fast-paced environment.

Qualifications

• Education: High school diploma.
• Licensure: Valid Driver's License.
• Experience: Medical office or customer service background.
• Strong communication and typing (50 wpm).

Responsibilities

• Facilitate patient and guest experiences at Mercy Surgery Center Springfield.
• Coordinate with patients, families, providers and community partners to navigate care.
• Deliver exceptional patient experience through proactive problem solving and teamwork.

Skills

Critical thinking

Problem solving

Verbal and written communication

Typing 50 wpm

Education

High school diploma

Tools

Microsoft Office

Job description

Find your calling at Mercy! Overview Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details: Located at Mercy Surgery Center SPRINGFIELD, MO FULL TIME

The ideal candidate is highly organized, compassionate, and passionate about helping others navigate the healthcare system. They excel at building relationships, coordinating multiple priorities, and communicating effectively with patients, families, providers, and community partners. Successful Medical Navigators are proactive problem-solvers who thrive in a fast-paced environment and are committed to delivering an exceptional patient experience through every interaction.

MINIMUM Qualifications:

Education: High school diploma.

Licensure: Valid Driver's License

Experience: Previous experience in a Medical Office or customer service position.

Other:

• Critical thinking and problem solving skills.
• Professional verbal and written communication skills with the ability to type 50 wpm.
• Knowledge of Microsoft Office.

Preferred Certifications: BLS preferred

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.