Patient Experience Navigator

Gundersen Health System; La Crosse (WI); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Job summary

Emplify Health in Wisconsin is hiring a friendly Patient Attendant to join our Patient Experience Team. This part-time role (24 hours/week) requires active walking, assisting patients, and helping visitors navigate the hospital and clinics.

You’ll escort patients, push wheelchairs, and support check-in while maintaining safety and empathy. Starting pay is $16.47 per hour, with benefits including 401(k) matching, PTO, health insurance, tuition reimbursement, and growth opportunities.

Qualifications

• High School Diploma or equivalency is required.
• 1 year of experience working with the public.
• 1 year of customer service or healthcare experience preferred.
• Basic computer skills are a plus.

Responsibilities

• Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
• Transport patients safely throughout the facility, including pushing wheelchairs and walking with patients to appointments, procedures, and other destinations.
• Remain active throughout the shift, spending the majority of the day walking, standing, and assisting patients.
• Assist patients with wheelchair use, transport, and wayfinding while ensuring safety and comfort.
• Support check-in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.

Skills

Customer service

Healthcare experience

Communication

Education

High School Diploma or equivalency

Tools

Basic computer skills

Job description

Emplify Health in Wisconsin is hiring a friendly Patient Attendant to join our Patient Experience Team. This part-time role (24 hours/week) requires active walking, assisting patients, and helping visitors navigate the hospital and clinics.

You’ll escort patients, push wheelchairs, and support check-in while maintaining safety and empathy. Starting pay is $16.47 per hour, with benefits including 401(k) matching, PTO, health insurance, tuition reimbursement, and growth opportunities.