Compassionate Patient Experience Specialist

Gundersen Health System; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Competitive health insurance

Wellness programs

Tuition reimbursement

Career Growth/Development Center

Job summary

Gundersen Health System in La Crosse, WI seeks a friendly Patient Attendant to join the Patient Experience Team. This 40-hour weekly role involves walking extensively, transporting patients, and guiding visitors throughout our hospital and clinics.

The position emphasizes welcoming patients and ensuring safety and comfort during check-ins and transitions. The ideal candidate has a High School Diploma, at least one year of public-facing experience, and preferably healthcare or customer service

Qualifications

• High School Diploma or equivalency.
• 1 year of experience working with the public.
• 1 year of customer service or healthcare experience preferred.
• Basic computer skills is a plus!

Responsibilities

• Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
• Transport patients safely throughout the facility, including pushing wheelchairs and walking with patients to appointments, procedures, and other destinations.
• Remain active throughout the shift, spending the majority of the day walking, standing, and assisting patients.
• Assist patients with wheelchair use, transport, and wayfinding while ensuring safety and comfort.
• Support check-in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.

Skills

Customer service

Healthcare experience

Public interaction

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Gundersen Health System in La Crosse, WI seeks a friendly Patient Attendant to join the Patient Experience Team. This 40-hour weekly role involves walking extensively, transporting patients, and guiding visitors throughout our hospital and clinics.

The position emphasizes welcoming patients and ensuring safety and comfort during check-ins and transitions. The ideal candidate has a High School Diploma, at least one year of public-facing experience, and preferably healthcare or customer service