Patient Experience Concierge & Transporter

Gundersen Health System; La Crosse (WI); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

401(k) with matching

Paid time off

Competitive health insurance

Wellness programs

Job summary

Gundersen Health System is seeking a friendly Patient Attendant to join our Patient Experience Team at the La Crosse Main Campus East Building. This part-time role (0.6 FTE) offers 24 hours a week with shifts 8:30 am–5 pm Monday, Tuesday, and Wednesday, plus weekend rotation.

You will greet and assist patients, escort them, and help navigate the campus, contributing to a safe, welcoming environment. Requirements include a High School diploma or equivalent, at least 1 year of public-facing

Qualifications

• High School Diploma or equivalency.
• 1 year of experience working with the public.
• 1 year of customer service or healthcare experience preferred.
• Basic computer skills is a plus!

Responsibilities

• Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
• Transport patients safely throughout the facility, including pushing wheelchairs and walking with patients to appointments, procedures, and other destinations.
• Remain active throughout the shift, spending the majority of the day walking, standing, and assisting patients.
• Assist patients with wheelchair use, transport, and wayfinding while ensuring safety and comfort.
• Support check-in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.

Skills

Customer service

Education

High School Diploma or GED

Job description

Gundersen Health System is seeking a friendly Patient Attendant to join our Patient Experience Team at the La Crosse Main Campus East Building. This part-time role (0.6 FTE) offers 24 hours a week with shifts 8:30 am–5 pm Monday, Tuesday, and Wednesday, plus weekend rotation.

You will greet and assist patients, escort them, and help navigate the campus, contributing to a safe, welcoming environment. Requirements include a High School diploma or equivalent, at least 1 year of public-facing