Patient Experience Concierge

UnityPoint Health; Madison (WI); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental, health and vision insurance

Tuition reimbursement

Adoption assistance

Pet insurance

Job summary

UnityPoint Health – Meriter in Madison, WI, seeks an Experience Specialist to welcome patients and visitors and assist with paperwork for a smooth visit. With a 40-hour week, the role offers a base compensation starting at $18.32 per hour and a benefits-eligible position.

You will greet guests, direct them to departments, and help with paperwork while upholding confidentiality and UPH standards. High school diploma and prior service experience preferred.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in a hospital or healthcare setting is preferred.
• Prior administrative or clerical experience preferred.

Responsibilities

• Provide a professional, welcoming first point of contact for patients and visitors.
• Keep patients and families informed about wait times, provider availability, and delays.
• Address inquiries and concerns with empathy, escalating complex issues as needed.
• Offer guidance on charges, payment processes, and insurance procedures.
• Maintain accurate patient records in the EMR system.

Skills

Customer service

Empathy

Education

High School Diploma or equivalent

Job description

UnityPoint Health – Meriter in Madison, WI, seeks an Experience Specialist to welcome patients and visitors and assist with paperwork for a smooth visit. With a 40-hour week, the role offers a base compensation starting at $18.32 per hour and a benefits-eligible position.

You will greet guests, direct them to departments, and help with paperwork while upholding confidentiality and UPH standards. High school diploma and prior service experience preferred.