Patient Experience & Medical Assistant — Front Office

Weiler Plastic Surgery Group; Lake Charles (LA); On-site; USD 38,000 - 42,000; Full time

Job summary

Weiler Plastic Surgery Group in Lake Charles, LA, is seeking a Patient Experience & Medical Assistant to blend front-office excellence with clinical support. You will greet patients, manage check-in/out, answer calls, schedule visits, and assist with aesthetic and nursing tasks as directed.

The role requires strong communication, empathy, teamwork, and attention to detail in a fast-paced clinic environment. On-site in the Westbank clinic with opportunity for growth.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant preferred.
• 1–2+ years in a medical office, aesthetics, or hospitality/customer service environment.

Responsibilities

• Greet patients and check them in/out warmly and efficiently.
• Answer multi-line phone systems in a courteous manner.
• Schedule, confirm, and reschedule appointments.
• Provide information on clinic services, policies, and procedures.
• Assist with front-office and clinical workflows; support patient flow.
• Process patient payments and explain financial responsibilities.
• Maintain clean, organized treatment areas and stocking of supplies.

Skills

Front desk

Customer service

Phone etiquette

Communication

Teamwork

Education

High School Diploma

Certified Medical Assistant preferred

Tools

EHR software

Medical billing system

Job description

Weiler Plastic Surgery Group in Lake Charles, LA, is seeking a Patient Experience & Medical Assistant to blend front-office excellence with clinical support. You will greet patients, manage check-in/out, answer calls, schedule visits, and assist with aesthetic and nursing tasks as directed.

The role requires strong communication, empathy, teamwork, and attention to detail in a fast-paced clinic environment. On-site in the Westbank clinic with opportunity for growth.