Patient Experience & Aesthetic Medical Assistant

Weiler Plastic Surgery Group; Lake Charles (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Weiler Plastic Surgery Group is seeking a dedicated Patient Experience & Medical Assistant for our Westbank clinic. This role blends front-office duties with clinical support to ensure a seamless, high-quality patient journey from check-in to checkout.

You will greet patients, manage appointments, assist with aesthetic procedures, and help with billing inquiries while upholding safety and confidentiality standards.

Qualifications

• Minimum: High school diploma or equivalent (required).
• Preferred: CMA certification.
• 1–2+ years in medical office, aesthetics, medspa, or hospitality/customer service.
• Experience in aesthetic medicine or medspa environment preferred.

Responsibilities

• Greet patients and visitors warmly and check them in/out.
• Answer multi-line phone systems professionally.
• Schedule, confirm, and reschedule appointments; explain services and policies.
• Assist Nurse Practitioners with injectable treatments and patient prep.
• Take before-and-after photos, prepare treatment rooms, and restock supplies.
• Explain billing options and enroll patients in rewards programs.
• Maintain cleanliness and confidentiality, support efficient clinic operations.

Skills

Customer service

Communication

Teamwork

Empathy

Education

High school diploma

Certified Medical Assistant (preferred)

Job description

Weiler Plastic Surgery Group is seeking a dedicated Patient Experience & Medical Assistant for our Westbank clinic. This role blends front-office duties with clinical support to ensure a seamless, high-quality patient journey from check-in to checkout.

You will greet patients, manage appointments, assist with aesthetic procedures, and help with billing inquiries while upholding safety and confidentiality standards.