Patient Experience & Medical Assistant

Weiler Plastic Surgery; Lake Charles (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Weiler Plastic Surgery Group is seeking a dedicated Patient Experience & Medical Assistant for our Westbank clinic. This role blends front-office duties with clinical support to ensure a seamless, high-quality patient journey from check-in to checkout.

You will greet patients, manage appointments, assist with aesthetic procedures, and help with billing inquiries while upholding safety and confidentiality standards.

Qualifications

• Minimum: High school diploma or equivalent (required).
• Preferred: CMA certification.
• 1–2+ years in medical office, aesthetics, medspa, or hospitality/customer service.
• Experience in aesthetic medicine or medspa environment preferred.

Responsibilities

• Greet patients and visitors warmly and check them in/out.
• Answer multi-line phone systems professionally.
• Schedule, confirm, and reschedule appointments; explain services and policies.
• Assist Nurse Practitioners with injectable treatments and patient prep.
• Take before-and-after photos, prepare treatment rooms, and restock supplies.
• Explain billing options and enroll patients in rewards programs.
• Maintain cleanliness and confidentiality, support efficient clinic operations.

Skills

Customer service

Communication

Teamwork

Empathy

Education

High school diploma

Certified Medical Assistant (preferred)

Job description

We are seeking a dedicated, compassionate, and highly motivated Patient Experience & Medical Assistant to play a key role in supporting the success of our Westbank clinic. This position combines exceptional patient service with clinical support responsibilities to create a seamless, welcoming, and high-quality patient experience from check-in through treatment and checkout. The Patient Experience & Medical Assistant should be comfortable working in a fast-paced environment, balancing front-office and clinical responsibilities, and transitioning between administrative and patient-care duties as needed. A strong focus on communication, empathy, professionalism, teamwork, and attention to detail is essential.Role and ResponsibilitiesPatient Experience & Front OfficeGreet patients and visitors warmly, creating a friendly and professional first impression.Check patients in and out efficiently.Answer multi-line phone systems in a courteous and professional manner.Schedule, confirm, and reschedule appointments.Provide information regarding clinic services, policies, and procedures.Provide concierge-level service and address patient questions or concerns, escalating when appropriate.Assist with patient flow and communication between front-office and clinical staff.Perform general clerical duties, including scanning, attaching paperwork, faxing, and handling incoming and outgoing mail.Accurately process patient payments, including balances, rewards programs, and third-party payment plans.Explain and enroll patients in applicable rewards programs and promotional offers.Assist patients with understanding their financial responsibilities and payment options.Address billing questions and concerns.Maintain knowledge of practice pricing, promotions, financial policies, and offerings.Aesthetic & Clinical SupportAssist Nurse Practitioners with injectable treatments, including Botox and fillers, as directed and within applicable training and scope of practice.Assist with preparation for injectable treatments, including taking appropriate photographs and applying topical numbing as directed.Complete new patient paperwork and assist with sending and receiving required clearances.Take and maintain accurate before-and-after patient photographs in accordance with practice standards.Stock treatment rooms and maintain adequate clinical supplies.Maintain clean, organized, and properly prepared treatment areas.Follow established safety, hygiene, infection-control, and confidentiality standards.Support efficient clinic operations and patient flow.Perform other duties as assigned.Minimum Education and Experience RequirementsHigh school diploma or equivalent (required)Preferred Education or ExperienceCertified Medical Assistant preferred.1–2+ years of experience in a medical office, hospital, aesthetics, medspa, or hospitality/customer service environment preferred.Experience in aesthetic medicine or a medspa environment preferred.