Front Office Assistant

Confidential Careers; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Confidential Careers is hiring a Front Office Assistant for their Aesthetics and Cosmetic Surgery practice in New York, NY. The ideal candidate is professional, well-organized, and committed to providing excellent patient care. Key responsibilities include managing the front desk, assisting with medical office tasks, and performing administrative duties using EMR and Microsoft Office. Previous experience in a medical setting is preferred. This role offers a dynamic environment with opportunities for growth.

Qualifications

• Professional, polished demeanor with strong verbal and written English skills.
• Comfortable in a fast-paced medical office environment.
• Previous experience in a medical or aesthetics practice preferred.

Responsibilities

• Greet and check in patients warmly and professionally.
• Manage phone calls, scheduling, and appointment confirmations.
• Assist with basic medical office tasks as needed.

Skills

Excellent communication skills

Organization and detail-oriented

Customer service mindset

Tech-savvy

Ability to multitask

Tools

EMR systems

Microsoft Office

Job description

Overview

Front Office Assistant for Medical Surgery Practice - Aesthetics & Cosmetic Surgery Practice

Join our premier Aesthetics and Plastic Surgery practice as a Front Office Assistant, where exceptional patient experience meets high standards of clinical and administrative excellence. This role is ideal for a motivated, organized professional who is comfortable balancing front desk responsibilities with medical office assisting duties in a fast-paced, patient-centered environment.

You will serve as the welcoming face of the practice while also supporting clinical operations, patient flow, and daily office needs. This is a hands-on role with opportunities to grow within a respected and dynamic medical practice.

Who You Are

• Professional, polished, and friendly with a calm, confident demeanor
• An excellent communicator with strong verbal and written English skills
• Highly organized, detail-oriented, and reliable
• Comfortable multitasking between front desk, administrative, and medical assistant duties
• Patient-focused with a strong customer service mindset
• Tech-savvy and quick to learn new systems

Key Responsibilities

• Front Desk & Patient Experience

• Greet and check in patients warmly and professionally
• Manage high-volume phone calls, scheduling, and appointment confirmations
• Collect patient information, verify paperwork, and assist with check-out
• Maintain a clean, organized, and welcoming front office environment

Medical Office / Assistant Support

• Assist with basic medical office and clinical support tasks as needed
• Help manage medical supplies, inventory, and restocking
• Support patient flow between rooms and providers
• Assist the physician and clinical team with day-to-day operational needs

Administrative Duties

• Utilize EMR and scheduling systems efficiently (experience preferred)
• Perform general administrative tasks including data entry and documentation
• Use Microsoft Office (Word, Excel, Outlook) for daily office functions
• Ensure smooth daily operations by coordinating between front and back office

Preferred Qualifications

• Previous experience in a medical office, plastic surgery, or aesthetics practice
• Medical Assistant or Medical Office Assistant experience strongly preferred
• Background in customer service, sales, or patient conversion a plus