Healthcare Patient Experience Leader

Compass Group, North America; Elmhurst (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare is seeking a Patient Experience Manager to coordinate and direct patient experience activities across the assigned system. You will monitor satisfaction initiatives, negotiate as needed, and drive account retention while aligning with client and company policies.

The role requires strong coaching, organizational, and communication skills with a focus on patient satisfaction and service excellence in a healthcare setting.

Qualifications

• HS diploma or GED required; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Tracks patient satisfaction incentives, penalties, and reporting for the unit.
• Maintains client satisfaction to ensure account retention.
• Administers client surveys and responds promptly.
• Monitors patient satisfaction initiatives and compliance.
• Develops and monitors patient satisfaction action plans per account.
• Participates in hospital committees related to patient experience and safety.
• Ensures regulatory compliance (CMS, JCAHO).
• Promotes regional patient satisfaction improvements and marketing success.
• Keeps abreast of patient experience updates and industry conditions.
• Works with on-site management to reach operational goals.
• Participates in monthly calls to share updates and recognize achievements.
• Participates in learning sessions and trainings.

Skills

Customer service

Coaching

Organizational skills

Multitasking

Communication skills

Education

HS diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare is seeking a Patient Experience Manager to coordinate and direct patient experience activities across the assigned system. You will monitor satisfaction initiatives, negotiate as needed, and drive account retention while aligning with client and company policies.

The role requires strong coaching, organizational, and communication skills with a focus on patient satisfaction and service excellence in a healthcare setting.