Patient Experience Liaison & Grievance Specialist

Saint Agnes Medical Center; Fresno (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Saint Agnes Medical Center in Fresno, CA is seeking a Patient Experience Coordinator to support the Patient Relations Manager and act as a liaison for patient and family concerns. The role emphasizes compassionate guest management and a strong focus on patient experience.

Candidates should have strong communication, presentation, and conflict management skills, with experience in healthcare customer service.

Qualifications

• High school diploma or equivalent required; additional degree preferred in Psychology, Social Work, or related Health Sciences.
• Advanced communication and customer service skills to convey information clearly to diverse roles.
• Ability to build positive relationships with patients and families while maintaining professional boundaries.
• Strong presentation delivery experience required.
• Proficient computer and audiovisual skills; healthcare and customer service experience preferred.

Responsibilities

• Coordinate and support patient and family concerns and the grievance process.
• Educate staff and serve as liaison in patient relations.
• Assist in guest management with a focus on patient and guest experience.

Skills

Communication

Presentation

Conflict Mgmt

Teamwork

Healthcare CS

Education

High School Diploma

Associate or BA in Psychology/Social Work/Health Sciences

Tools

MS Office

Audiovisual Tech

Job description

Saint Agnes Medical Center in Fresno, CA is seeking a Patient Experience Coordinator to support the Patient Relations Manager and act as a liaison for patient and family concerns. The role emphasizes compassionate guest management and a strong focus on patient experience.

Candidates should have strong communication, presentation, and conflict management skills, with experience in healthcare customer service.