Patient Liaison

Madera Community Hospital; Madera (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Madera Community Hospital in Central California is seeking a Patient Liaison to ensure a positive experience for patients during their stay. The role collaborates with the clinical team to address concerns and special needs, striving to maintain patient satisfaction across diverse cases.

This day shift position offers flexible hours and may require some weekend work. Ideal candidates have strong communication skills and experience in customer service, with proficiency in Microsoft Word, Excel,

Qualifications

• Prefer clinical experience.
• Strong communication, interpersonal and presentation skills.
• Interact with patients, families, visitors, staff, volunteers, physicians and others with professionalism.
• Proven experience in providing exceptional communication and customer service skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Maintains documentation in accordance with hospital policies regarding events.

Responsibilities

• Meet with patients to ensure a positive hospital stay experience.
• Collaborate with the clinical team to address concerns and maintain patient satisfaction.

Skills

Strong communication

Interpersonal skills

Presentation skills

Customer service

Report writing

Documentation

Tools

Microsoft Word

Excel

Outlook

Job description

Madera Community Hospital is located in the heart of Central California and is a General Acute Care, private, not‑for‑profit hospital dedicated to improving and maintaining the health and wellness of residents throughout the Central Valley. We are committed to identifying and serving our community’s needs with compassion, concern, care and safety for every patient. Madera Community Hospital is a growing acute care facility seeking talented individuals who are driven to provide quality care and dedicated to making a difference in our community.

Position Summary

The Patient Liaison is responsible for meeting with patients to ensure a positive experience and address concerns or special needs that may arise during their hospital stay. The Patient Liaison will work with the clinical team to address any concerns that may arise and solve problems to maintain patient satisfaction. The Patient Liaison will work with patients with varying diseases and disorders.

Day shift position with flexible hours, may require some work on the weekends.

Qualifications

• Prefer clinical experience.
• Requires strong communication, interpersonal and presentation skills.
• This position interacts with patients, families, visitors, staff, volunteers, physicians and others on a daily basis. Must be able to handle complaints and out‑of‑ordinary events of patients and other individuals with compassion, diplomacy and professionalism.
• Proven experience in providing exceptional communication and customer service skills.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Maintains documentation in accordance with hospital policies regarding events.
• Computer skills, including Microsoft Word, Excel, Outlook.

Madera Community Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.