Patient Experience Liaison — Flexible Day Shift

Madera Community Hospital; Madera (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Madera Community Hospital in Central California is seeking a Patient Liaison to ensure a positive experience for patients during their stay. The role collaborates with the clinical team to address concerns and special needs, striving to maintain patient satisfaction across diverse cases.

This day shift position offers flexible hours and may require some weekend work. Ideal candidates have strong communication skills and experience in customer service, with proficiency in Microsoft Word, Excel,

Qualifications

• Prefer clinical experience.
• Strong communication, interpersonal and presentation skills.
• Interact with patients, families, visitors, staff, volunteers, physicians and others with professionalism.
• Proven experience in providing exceptional communication and customer service skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Maintains documentation in accordance with hospital policies regarding events.

Responsibilities

• Meet with patients to ensure a positive hospital stay experience.
• Collaborate with the clinical team to address concerns and maintain patient satisfaction.

Skills

Strong communication

Interpersonal skills

Presentation skills

Customer service

Report writing

Documentation

Tools

Microsoft Word

Excel

Outlook

Job description

Madera Community Hospital in Central California is seeking a Patient Liaison to ensure a positive experience for patients during their stay. The role collaborates with the clinical team to address concerns and special needs, striving to maintain patient satisfaction across diverse cases.

This day shift position offers flexible hours and may require some weekend work. Ideal candidates have strong communication skills and experience in customer service, with proficiency in Microsoft Word, Excel,