Senior Patient Experience & Relations Manager

Advocate Health; Winston-Salem (NC); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Advocate Health seeks a Patient Experience and Risk Management professional to serve as liaison for patients, families, staff and faculty, ensuring confidentiality and escalation when needed.

You will analyze grievances, report concerns, support committees, train staff, and coordinate across hospital departments to improve service, safety and compliance within the Medical Center. Strong communication, investigative skills and the ability to work independently are essential.

Qualifications

• Bachelor's degree in sociology, psychology, or related human relations field.
• Master's degree in sociology, psychology, or related field preferred.
• Five years related experience in a Medical Center setting required.
• Knowledge of governmental agency accreditation requirements.
• Confidentiality and professional discretion required.

Responsabilités

• Acts as liaison for patients, families, staff, and faculty; resolves issues and maintains confidentiality.
• Explains medical phenomena and hospital policy in understandable terms; escalates complex cases.
• Supports hospital departments and management; builds relationships across the Medical Center.
• Represents Risk Management and leadership in communications.
• Advises committees, participates in debriefings, and assists with training and policy discussions.
• Investigates patient concerns; documents grievances and coordinates resolution across departments.

Connaissances

Communication skills

Interpersonal skills

Mediation

Investigation

Medical terminology

Problem solving

Independent work

Formation

Bachelor's degree in Sociology/Psychology/related field

Master's degree in Sociology/Psychology/related field

Description du poste

Advocate Health seeks a Patient Experience and Risk Management professional to serve as liaison for patients, families, staff and faculty, ensuring confidentiality and escalation when needed.

You will analyze grievances, report concerns, support committees, train staff, and coordinate across hospital departments to improve service, safety and compliance within the Medical Center. Strong communication, investigative skills and the ability to work independently are essential.