Patient Experience & Care Coordinator

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k)

Medical, Dental, Vision

Job summary

Northwestern Memorial Hospital is seeking a Patient Liaison to support clinic operations and patient coordination in a fast-paced environment.

The role requires a high school diploma or GED, at least 2 years of healthcare experience, and customer service experience. Bachelor's degree is preferred but not required. This position emphasizes accurate scheduling, patient education, and cross-department collaboration.

Qualifications

• High School Diploma or GED is required.
• At least 2 years of healthcare experience.
• Experience in a customer service role is required.

Responsibilities

• Manages schedules to optimize resources including providers, rooms and equipment.
• Performs schedule maintenance and coordinates care alternatives for patients.
• Communicates with patients and clinical staff to ensure adherence to the treatment plan.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Bachelor's degree

Job description

Northwestern Memorial Hospital is seeking a Patient Liaison to support clinic operations and patient coordination in a fast-paced environment.

The role requires a high school diploma or GED, at least 2 years of healthcare experience, and customer service experience. Bachelor's degree is preferred but not required. This position emphasizes accurate scheduling, patient education, and cross-department collaboration.