Patient Experience Coordinator - Plastic Surgery

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Liaison for the Plastic Surgery clinic at Lake Forest Hospital. This full-time, 40-hour-per-week role focuses on overseeing the patient experience and coordinating clinic operations.

Responsibilities include scheduling, coordinating care, communicating with patients and staff, supporting billing processes, patient education, and maintaining relations with providers and departments.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manages schedules to optimize resources including providers, rooms and equipment.
• Prepares and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and clinical staff to ensure adherence to treatment plans.
• Assists Practice Manager with data collection and analysis of physician productivity and resource utilization.
• Facilitates resolution/prevention of billing errors and denials, including obtaining pre-certifications or referrals.
• Registers patients and schedules appointments.
• Provides patient education information and materials.
• Maintains strong relationships with patients, providers, staff and vendors.
• Answers inquiries from patients, providers, staff and others related to practice operations.
• Conducts follow-up with patients to ensure compliance with testing, prescriptions and care plans.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Tools

Electronic Medical Record system

Job description

Northwestern Medicine is seeking a Patient Liaison for the Plastic Surgery clinic at Lake Forest Hospital. This full-time, 40-hour-per-week role focuses on overseeing the patient experience and coordinating clinic operations.

Responsibilities include scheduling, coordinating care, communicating with patients and staff, supporting billing processes, patient education, and maintaining relations with providers and departments.