Patient Experience Liaison

Keta Medical Center; Central Park (NJ); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Benefits eligible

Travel reimbursement

Job summary

Keta Medical Center is hiring a full-time Patient Experience Liaison in New Jersey. This on-site role supports patients from their first visit through ongoing care, coordinating education, care coordination, and administrative tasks with clinical teams.

Responsibilities include welcoming patients, orienting them to programs, and tracking progress to address barriers to engagement while collaborating with physicians and therapists.

Qualifications

• Excellent communication and organizational skills are essential.
• A compassionate, proactive, and patient-centered approach is required.
• Experience in healthcare, customer service, or mental health settings is preferred.

Responsibilities

• Serve as primary contact for new and existing patients, answering questions about treatment, programs, and scheduling.
• Greet patients and conduct orientations covering program structure, staff, and care expectations.
• Educate patients about available programs, psychiatric services, therapies, and treatment options.
• Track patient progress and follow up on missed sessions or barriers to engagement.
• Assist with care coordination and scheduling across programs.
• Collaborate with physicians, nurses, therapists, and other staff to support patients needing extra attention.
• Communicate patient needs to the care team in a timely manner and share updates across the team.

Skills

Excellent communication

Organizational skills

Patient-centered approach

Team collaboration

Education

Bachelor’s degree in Healthcare or related field

Tools

Salesforce CRM

Job description

Keta Medical Center

Pay Rate: $31.25–$33.65 per hour

Status: Full Time, Benefits Eligible

Schedule

WEEKEND AVAILABILITY IS REQUIRED. Candidates must be flexible and available to work one Saturday or Sunday each week. The schedule may include 9:00 AM–5:00 PM or later hours such as 11:00 AM–7:00 PM. Flexibility with scheduling is essential for this role.

Location

The ability to travel to all Keta Medical Center New Jersey locations is required. Depending on your home location, travel expenses will be reimbursed for sites requiring extensive driving and/or public transportation costs.

About The Role

Keta Medical Center is hiring a full-time Patient Experience Liaison to join our growing team In New Jersey. This on-site position plays a vital role in ensuring patients feel supported, informed, and cared for throughout their treatment journey. The Patient Experience Liaison serves as a key point of contact for patients from their initial visit through their ongoing care. This role combines patient communication, education, care coordination, and administrative responsibilities, while working closely with our clinical teams to support a positive and consistent patient experience across our programs and locations.

Responsibilities

• Serve as a primary point of contact for new and existing patients, answering questions and providing clear, empathetic information about treatment, programs, and scheduling.
• Greet patients at their first visit and conduct comprehensive orientations covering program structure, clinic staff and resources, and what patients can expect throughout each phase of treatment.
• Educate patients about available programs, psychiatric services, therapy modalities, and treatment options so they understand the full scope of care and support available to them.
• Track patient progress throughout the duration of their care, proactively following up on missed or delayed sessions and identifying potential barriers to engagement.
• Assist with care coordination, therapist assignments, and scheduling logistics across programs.
• Collaborate with physicians, nurses, therapists, and other clinical team members to support patients who may require additional attention or assistance.
• Communicate patient needs and concerns to clinical staff in a timely manner and help ensure important updates are shared across the care team.
• Attend regular team meetings to review upcoming patient sessions, debrief on completed treatments, and align on individualized patient needs and care considerations.
• Support patients in understanding and remaining committed to the treatment process, providing encouragement and helping address barriers to continued participation.
• Participate in community-based events as needed to represent Keta Medical Center, build awareness of available services, and support outreach efforts.
• Travel between Keta Medical Center clinic locations as needed.

What We’re Looking For

• Excellent communication, interpersonal, and organizational skills.
• A compassionate, proactive, and patient-centered approach.
• The ability to build strong, supportive relationships with patients while maintaining appropriate professional boundaries.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• The ability to work independently while collaborating effectively with clinical and administrative teams.
• A positive, warm, and flexible approach to working closely with mental health patients.
• Experience in healthcare, customer service, mental health, or a related setting preferred.
• Ability to support patients in understanding and remaining engaged in their treatment process.

Preferred Qualifications

• Bachelor’s degree in Social Work, Public Health, Psychology, Healthcare Administration, or a related field.
• Familiarity with EHR and CRM systems, including Salesforce.
• Strong data-tracking skills and comfort using spreadsheets or dashboards to monitor patient metrics.
• Experience with community outreach, preferably within a mental health or healthcare setting.

This is an opportunity to develop long term relationships as the key support figure for patients throughout months and years of treatments. Keta Medical Center offers full-time benefits, a collaborative environment, and room to grow.