Patient Experience Leader & Service Excellence

HHS, LLC; Toledo (OH); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development

Job summary

HHS is seeking a dynamic leader to oversee a patient-focused food service team. You will guide recruitment, training, and development while ensuring morale, quality, and respectful interactions across departments.

Expect daily patient rounds, coaching, and education to staff and families on nutritional needs. You will coordinate food service standards, resolve issues, and drive a high-quality patient ambassador program.

Qualifications

• Experience managing a team and in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect.
• Lead and manage team member recruiting, training, and development.
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members.
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs.
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
• Take action and provide excellent customer service to correct any issues that occur.
• Implement, manage, and maintain the patient ambassador program for high-quality service.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stays informed on patient satisfaction updates, current trends.
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Tools

Word processing

Spreadsheets

Various software

Job description

HHS is seeking a dynamic leader to oversee a patient-focused food service team. You will guide recruitment, training, and development while ensuring morale, quality, and respectful interactions across departments.

Expect daily patient rounds, coaching, and education to staff and families on nutritional needs. You will coordinate food service standards, resolve issues, and drive a high-quality patient ambassador program.