Mission-Driven Customer Service Lead: Grow With Impact

Serenity Healthcare; Richardson (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage 90%

401(k) plan

Paid Time Off: 10 days; 15 after year;

Job summary

Serenity Healthcare in Richardson, TX, is seeking a Customer Service Lead to guide individuals through their journeys, explain options clearly, and model a culture of trust and exceptional service.

You will build strong relationships, educate clients on next steps, address concerns with calm confidence, and step into other roles as needed to support the team—training provided. This position offers competitive pay, benefits, and opportunities for advancement within a mission-driven organization.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Strong leadership or mentoring ability with excellent communication, problem-solving, and emotional intelligence.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence to ensure progress.
• Model excellent service and communication for the team.
• Be adaptable and step into other roles to support the group.

Skills

Leadership

Communication

Problem solving

Empathy

Team coaching

Education

High School Diploma or GED

Job description

Serenity Healthcare in Richardson, TX, is seeking a Customer Service Lead to guide individuals through their journeys, explain options clearly, and model a culture of trust and exceptional service.

You will build strong relationships, educate clients on next steps, address concerns with calm confidence, and step into other roles as needed to support the team—training provided. This position offers competitive pay, benefits, and opportunities for advancement within a mission-driven organization.