Patient Experience Leader: Elevate Care & Engagement

Veterans in Healthcare; Yuma (AZ); On-site; USD 91,000 - 145,000; Full time

Job summary

Veterans in Healthcare in Yuma, AZ seeks a Manager Patient Experience to lead strategies that improve care quality, safety, and patient satisfaction. The role collaborates with leaders, providers, and staff to design, implement, and evaluate programs across the organization.

The position oversees survey administration, reporting to executives, training of leaders, and development of dashboards. A Bachelor’s degree in a related field and at least three years in healthcare operations or patient

Qualifications

• Minimum requirements include a Bachelor's degree in a related field and 3 years of healthcare operations, patient experience, project management, process improvement, or performance excellence.
• Preferred: Masters Degree and Coaching certification.

Responsibilities

• Champions a culture of passion for patients and families by collaborating with leaders, providers, and staff to develop and enhance programs that improve care quality and patient experience.
• Manages patient experience surveys administration, CMS-compliant reporting, and PHI handling with accuracy and privacy.
• Develops and delivers leadership reports and dashboards; leads work groups and trains leaders and staff to achieve outcomes.
• Builds education, coaching, and recognition programs to sustain excellence; promotes organizational values.
• Leads patient experience initiatives, manages dashboards, and monitors survey sampling, response rates, and relevance of questions.

Skills

Leadership

Project management

Data analysis

Communication

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Bachelor's degree in Nursing

Bachelor's degree in Public Health

Bachelor's degree in Organizational Leadership

Job description

Veterans in Healthcare in Yuma, AZ seeks a Manager Patient Experience to lead strategies that improve care quality, safety, and patient satisfaction. The role collaborates with leaders, providers, and staff to design, implement, and evaluate programs across the organization.

The position oversees survey administration, reporting to executives, training of leaders, and development of dashboards. A Bachelor’s degree in a related field and at least three years in healthcare operations or patient