Patient Experience Lead - Strategy, Engagement & Quality

Southern California Hospitals; Culver City (CA); On-site; USD 113,400 - 155,950; Full time

Job summary

Southern California Hospitals is seeking a Patient Experience Officer responsible for developing and leading strategies to improve patient experiences. This role requires collaboration with leadership to enhance patient satisfaction and quality of care.

The ideal candidate will possess a Bachelor’s Degree and five years of relevant experience, demonstrating strong communication and planning skills. A competitive salary range of $113,400 to $155,950 per year is offered, along with a dynamic work environment.

Qualifications

• 5 years of experience in Hospital, Health Plan or Physician Office/Group setting.
• Demonstrated ability to influence, develop and lead employees at all levels.
• Bilingual skills to communicate effectively with patients and families.

Responsibilities

• Develop and lead the execution of the hospital’s patient experience strategy.
• Serve as a subject matter expert on best practices related to service and patient engagement.
• Collaborate with Risk Management and Quality & Patient Safety Departments.

Skills

Strong written and verbal communication skills

Strong planning and organizational skills

Computer literacy with MS Office

Ability to influence and lead employees

Flexibility in a fast-paced environment

Education

Bachelor’s Degree in healthcare, business or related field

Master’s Degree (preferred)

Job description

Southern California Hospitals is seeking a Patient Experience Officer responsible for developing and leading strategies to improve patient experiences. This role requires collaboration with leadership to enhance patient satisfaction and quality of care.

The ideal candidate will possess a Bachelor’s Degree and five years of relevant experience, demonstrating strong communication and planning skills. A competitive salary range of $113,400 to $155,950 per year is offered, along with a dynamic work environment.