Patient Experience Lead & Liaison — Senior Analyst

nebraskamed; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Nebraska Medicine in Omaha is seeking a dedicated Customer Service professional to serve as a liaison between all levels of the organization and the patient/family, ensuring the best possible patient experience. The role requires a Bachelor's degree in behavioral health sciences or related field, at least three years of customer service, and strong interpersonal and written/verbal communication skills.

Flexibility to travel between remote sites and occasional after-hours work is expected.

Qualifications

• Minimum of three years of customer service experience.
• Bachelor's degree in behavioral health sciences or related field.
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.
• Outstanding verbal and written communication skills required.
• Independent problem-solving ability and willingness to work under pressure and outside normal schedule as needed required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite required.
• Ability to travel between remote work locations within a single shift as needed required.

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Independent problem-solving

Pressure handling

Microsoft Office

Education

Bachelor's degree in behavioral health sciences or related field

Tools

Microsoft Office Suite

Job description

Nebraska Medicine in Omaha is seeking a dedicated Customer Service professional to serve as a liaison between all levels of the organization and the patient/family, ensuring the best possible patient experience. The role requires a Bachelor's degree in behavioral health sciences or related field, at least three years of customer service, and strong interpersonal and written/verbal communication skills.

Flexibility to travel between remote sites and occasional after-hours work is expected.