LTC Hospital Liaison

Emerald Healthcare; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO Plan

Job summary

Emerald Healthcare in Omaha, NE seeks a Hospital Liaison to bridge the gap between our skilled nursing facility and hospitals, ensuring smooth patient transitions and effective communication.

The role coordinates discharge planning, maintains documentation, and collaborates with medical and nursing teams to plan care and pre-admission assessments. Travel between hospital and facility is required.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Social Work (preferred).
• Healthcare regulations, discharge planning, and patient care protocols knowledge expected.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Proficiency with EHRs and healthcare management software.

Responsibilities

• Coordinate patient transitions from hospital to the skilled nursing facility; review records and discharge summaries.
• Serve as primary liaison between hospital and facility; manage inquiries, updates, and care-plan alignment; document referrals and admissions to regulatory standards.
• Collaborate with facility medical and nursing teams to review incoming patient needs and prepare for arrival; facilitate pre-admission assessments and care planning.
• Address and resolve issues related to patient transfers or care continuity; advocate for patient needs and resolve barriers to effective care.
• Develop and maintain relationships with hospital staff, discharge planners, physicians, and other personnel.
• Provide education to hospital staff about the facility's services; train facility staff on communication and collaboration with hospitals.
• Participate in quality improvement initiatives related to patient transitions and care coordination; provide feedback to enhance transfer process and outcomes.

Education

Bachelor's degree in Nursing, Healthcare Administration, Social Work

Tools

EHR software

Healthcare management software

Job description

Hospital Liaison

Job Title: Hospital Liaison

Location: Omaha, NE

Department: HR

Reports to: Administrator

Position Type: Full Time

Job Summary

The Hospital Liaison serves as a critical link between our long-term skilled nursing facility and hospitals, ensuring seamless transitions for patients from acute care to skilled nursing care. This role is responsible for facilitating communication, coordinating care, and addressing any concerns or needs that arise during the transfer process.

Work Environment

Office setting and hospital setting with travel between the two.

Responsibilities

• Patient Transition Management: Coordinate with hospital discharge planners and medical staff to ensure smooth transitions of patients from hospital to the skilled nursing facility. Review patient medical records, discharge summaries, and treatment plans.

• Communication: Serve as the primary point of contact between the facility and hospitals. Address inquiries, provide updates, and ensure all parties are informed and aligned on patient care plans. Documentation: Maintain accurate and up-to-date records of patient referrals, admissions, and any relevant communication with hospital staff. Ensure compliance with regulatory requirements and facility policies.

• Care Coordination: Collaborate with facility medical and nursing teams to review incoming patient needs and prepare for their arrival. Facilitate necessary pre-admission assessments and care planning.

• Problem-Solving: Address and resolve any issues related to patient transfers or care continuity. Advocate for patient needs and work to resolve any barriers to effective care.

• Relationship Building: Develop and maintain strong relationships with hospital staff, including discharge planners, physicians, and other relevant personnel. Represent the facility professionally and positively in all interactions.

• Education and Training: Provide education to hospital staff about the services and capabilities of the skilled nursing facility. Offer training to facility staff on effective communication and collaboration with hospitals.

• Quality Improvement: Participate in quality improvement initiatives related to patient transitions and care coordination. Provide feedback and suggest improvements to enhance the transfer process and patient outcomes.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, Social Work, or a related field (preferred). Previous experience in a healthcare setting, particularly in care coordination or hospital liaison roles (preferred).

• Strong knowledge of healthcare regulations, discharge planning, and patient care protocols. Excellent communication and interpersonal skills.

• Ability to handle sensitive and confidential information with discretion.

• Strong organizational and problem-solving skills.

• Proficiency with healthcare management software and electronic health records (EHR).

Benefits

• Medical

• Dental

• Vision

• 401K

• PTO Plan