Lead Healthcare Front Office: Patient Experience Champion

Spooner; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Student loan repayment program

Proactive Health Management Plan

Dental, vision, life, and other volun

Paid time off and holiday pay

Generous continuing education funds

401(k) matching

Employee Assistance Program

Employee referral bonus

Many other benefits to help keep you~

Job summary

Spooner Sports Institute in Phoenix, AZ is seeking a Lead Healthcare Front Office to oversee patient services, coordinate front desk operations, and support the Clinic Director and therapists. This full-time position requires a high school diploma, strong customer service, and 1–2 years scheduling/verification experience.

You will train front office staff, manage patient flow, ensure policy adherence, and participate in marketing activities.

Qualifications

• High school diploma or GED required.
• 1-2 years Scheduling/Verifications experience preferred.
• Excellent customer service skills.
• Excellent communication and listening skills.
• Must sign up for ID.me within 30 days of hire.

Responsibilities

• Assist Clinic Director in ongoing clinic and PSC oversight.
• Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director.
• Assist the Clinic Director with various marketing activities as determined appropriate.
• Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
• Ensure all Patient Service Coordinator’s enforce the Cancellation Policy.
• Ensure all Patient Service Coordinator’s attend ongoing training.
• Pre-screen Patient Service Coordinators candidates for the Clinic Director.
• Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery.
• Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules.
• Ensure all patient records are accurate, complete, compliant, current, and managed.

Skills

Scheduling/Verifications

Customer service

Communication

Listening

Education

High School Diploma or GED

Job description

Spooner Sports Institute in Phoenix, AZ is seeking a Lead Healthcare Front Office to oversee patient services, coordinate front desk operations, and support the Clinic Director and therapists. This full-time position requires a high school diploma, strong customer service, and 1–2 years scheduling/verification experience.

You will train front office staff, manage patient flow, ensure policy adherence, and participate in marketing activities.