Patient Experience Lead — Front Desk Operations

ALIGN ENT AND ALLERGY; East Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

ALIGN ENT AND ALLERGY is seeking a Front Desk Supervisor to lead daily operations at our East Lansing clinic, overseeing check-in/out, registration, scheduling, and patient flow while ensuring accuracy and HIPAA compliance.

You will coach and supervise front desk staff, collaborate with providers and the Practice Manager, and drive service excellence, productivity, and smooth revenue-cycle performance in a fast-paced ENT practice.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office front desk or patient access preferred.
• Experience with EHR and practice management systems.

Responsibilities

• Oversee daily front desk operations including check-in/out and scheduling.
• Supervise and coach front desk staff; manage onboarding and training.
• Coordinate staffing and coverage during clinic hours.
• Address patient concerns professionally and ensure HIPAA compliance.
• Support revenue cycle activities with accurate registration and payments.
• Monitor performance metrics and implement process improvements.
• Communicate updates between front desk and Practice Manager; collaborate with providers.

Skills

Leadership

Staff development

Accountability

Customer service

Communication

Problem-solving

Time management

Organization

HIPAA compliance

Attention to detail

Adaptability

Teamwork

Confidentiality

Professionalism

Education

High school diploma or equivalent

Tools

eClinicalWorks

Practice management systems

Job description

ALIGN ENT AND ALLERGY is seeking a Front Desk Supervisor to lead daily operations at our East Lansing clinic, overseeing check-in/out, registration, scheduling, and patient flow while ensuring accuracy and HIPAA compliance.

You will coach and supervise front desk staff, collaborate with providers and the Practice Manager, and drive service excellence, productivity, and smooth revenue-cycle performance in a fast-paced ENT practice.