Clinic Front Desk Lead: Patient Experience & Ops

Align ENT + Allergy; East Lansing (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Align ENT + Allergy in East Lansing is seeking a Front Desk Supervisor to oversee daily front desk operations, support patient check-in/check-out, and ensure accurate registration and scheduling. You will lead the front desk team, coach staff, and coordinate with the Practice Manager to maintain smooth clinic flow and patient satisfaction.

The ideal candidate has a high school diploma, healthcare front desk experience, strong organizational and communication skills, and familiarity with EHR

Qualifications

• High school diploma or equivalent.
• Strong organizational, communication, and problem-solving skills.
• Experience with electronic health records and practice management systems.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrated professionalism, reliability, and commitment to patient service.

Responsibilities

• Oversee daily front desk operations, including patient check-in/check-out, registration, and scheduling.
• Provide daily supervision and coaching to front desk staff.
• Coordinate with Practice Manager on staffing coverage and workflow improvements.
• Escalate patient concerns and ensure HIPAA-compliant handling of information.
• Monitor performance metrics and ensure accurate data entry and revenue cycle support.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Staff supervision

HIPAA compliance

Education

High school diploma or equivalent

Tools

eClinicalWorks or similar EHR

Job description

Align ENT + Allergy in East Lansing is seeking a Front Desk Supervisor to oversee daily front desk operations, support patient check-in/check-out, and ensure accurate registration and scheduling. You will lead the front desk team, coach staff, and coordinate with the Practice Manager to maintain smooth clinic flow and patient satisfaction.

The ideal candidate has a high school diploma, healthcare front desk experience, strong organizational and communication skills, and familiarity with EHR