Front Desk

HealthCARE Express; Oklahoma City (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Bereavement leave

Job summary

HealthCARE Express is seeking a Director of First Impressions to greet patients, verify information, manage front-desk tasks, and support the clinic’s daily operations. This role emphasizes friendly, confidential service and seamless patient flow at our Oklahoma City site.

You’ll handle phones, patient requests, payments, and insurance verification while supporting cross-training for other tasks to keep the clinic representing our brand and values.

Qualifications

• Must demonstrate strong organizational and multitasking abilities.
• Excellent customer-service mindset with professional demeanor.
• Clear communication, both verbal and written.
• Familiarity with HIPAA and basic office procedures.
• Basic computer skills and ability to handle confidential information.

Responsibilities

• Greet patients and verify information at check-in.
• Answer phones and respond to patient requests.
• Assist with patient payments and scanning documents.
• Verify insurance and maintain confidentiality.
• Maintain stocked front-desk forms and smooth operations.
• Cross-train for additional clinic tasks as needed.

Skills

Organizational skills

Customer service

Communication skills

HIPAA familiarity

Office duties

Computer basics

Handling confidential information

Job description

Do You Love Making Great First Impressions?

If you're the kind of person who can strike up a conversation with anyone and never meets a stranger, we want to talk to you! HealthCARE Express is on the lookout for energetic, reliable personalities to join our team as a Director of First Impressions (D.O.F.I.). This is our fun way of saying front desk receptionist-the face of our company and the first point of contact for our patients.

What You'll Do

In this role, you'll greet patients, verify their information, and make sure they have everything they need. You'll answer phones, help with patient requests, and assist with any concerns that come up. Other duties include managing patient payments, scanning documents, verifying insurance, and maintaining strict confidentiality. We'll also rely on you to keep our clinic forms stocked and the front desk running smoothly.

We're looking for someone flexible and open to cross-training for other tasks, too. You'll play a big part in keeping things moving forward and making sure our clinic represents who we are as an organization.

Schedule & Pay

• Pay: Starting at $18.00 per hour, depending on experience
• Hours: 12-hour shifts; 8a-8p, rotating Saturdays, 30+ hours per week

Perks & Benefits

We offer a great benefits package that includes health, dental, and vision insurance, life insurance, short- and long-term disability, benefit time off, accident and critical illness coverage, and bereavement leave.

What You Need

• Strong organizational skills
• Great customer service
• Effective communication skills
• Familiarity with office duties and HIPAA
• Basic computer knowledge
• Ability to handle confidential information

Why Work With Us?

This isn't just any front desk job. You'll be part of a team that believes in personal growth, having fun, and doing great work. We even have monthly themed dress-up days to keep things lively! HealthCARE Express operates 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.

Ready to join us?