Patient Experience Lead — Flexible Hours & Benefits

Highbar Physical Therapy; Cranston (RI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off

Flexible hours

Job summary

Highbar Physical Therapy in Cranston, RI is seeking a Patient Care Coordinator to join our clinical team. You will greet patients, schedule appointments, collect co-pays, relay insurance details, and support therapists with administrative tasks.

This role emphasizes patient experience, accurate documentation in the medical records system, and clear communication with patients and vendors. We offer a comprehensive benefits package and a friendly work environment in a growing practice.

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration preferred.

Responsibilities

• Retrieves daily messages and updates schedules.
• Greets and directs patients, vendors and visitors.
• Collects co-pays and documents payments.
• Obtains demographic and insurance information for new patients.
• Manages appointments and cancellations and coordinates therapist schedules.
• Assists with faxing patient information to medical offices.
• Explains insurance benefit details and authorization requirements.
• Performs collection activities per company policy.

Skills

Customer service

Scheduling appointments

Insurance verification

Payment collection

Clerical support

Medical records

Education

GED or equivalent

Associate degree in healthcare administration

Tools

Medical records system

Phone system

Job description

Highbar Physical Therapy in Cranston, RI is seeking a Patient Care Coordinator to join our clinical team. You will greet patients, schedule appointments, collect co-pays, relay insurance details, and support therapists with administrative tasks.

This role emphasizes patient experience, accurate documentation in the medical records system, and clear communication with patients and vendors. We offer a comprehensive benefits package and a friendly work environment in a growing practice.