Patient Experience Lead - Dental Care

Dental Excellence Group; Sylvania (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to deliver a welcoming patient experience, coordinate new patient onboarding, and guide patients through treatment planning.

The role reports to Practice Administrator and focuses on presenting clinical recommendations, verifying insurance, outlining payment options, and maintaining strong patient relationships to support practice growth.

Qualifications

• Strong verbal and written communication with patients and staff.
• Demonstrates patient-focused service and adaptability.
• Ability to collaborate across teams and manage expectations.

Responsibilities

• Manage new patient onboarding and consultations.
• Present treatment plans clearly and educate patients.
• Verify insurance coverages and discuss payment options.
• Process payments and maintain accounting accuracy.
• Support marketing campaigns and practice growth initiatives.

Skills

Advanced Communication

Service Excellence

Constructive Demeanor

Collaborative Focus

Executive Presence

Job description

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to deliver a welcoming patient experience, coordinate new patient onboarding, and guide patients through treatment planning.

The role reports to Practice Administrator and focuses on presenting clinical recommendations, verifying insurance, outlining payment options, and maintaining strong patient relationships to support practice growth.