Dental Treatment Coordinator - Patient Experience

Dental Excellence Group; Napoleon (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to create a welcoming patient experience, guide new patients, and support the care team. The role emphasizes building relationships and maintaining a smooth patient journey from onboarding to treatment planning.

You will manage onboarding, explain treatment options, verify benefits, collect payments, and help grow the practice through strong service and teamwork.

Qualifications

• Excellent written and verbal communication with patients and staff.
• Ability to educate patients on treatment options and referrals.
• Strong customer-service mindset and professionalism.
• Attention to detail in documentation and financial discussions.

Responsibilities

• Inbound inquiry management and handling new patient calls.
• Direct and optimize onboarding for all new patients.
• Present treatment recommendations clearly and explain options.
• Verify insurance and analyze benefits to maximize coverage.
• Conduct financial presentations and finalize payment plans.
• Process down payments and recurring fees accurately.
• Explain third-party financing alternatives and assist patients.
• Enforce practice payment policies and follow-up on outstanding plans.
• Perform follow-up on unscheduled or pending treatment plans.
• Compile daily/monthly performance metrics for leadership.
• Support cross-functional office tasks and growth initiatives.

Skills

Advanced communication

Service excellence

Constructive demeanor

Collaborative focus

Executive presence

Job description

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to create a welcoming patient experience, guide new patients, and support the care team. The role emphasizes building relationships and maintaining a smooth patient journey from onboarding to treatment planning.

You will manage onboarding, explain treatment options, verify benefits, collect payments, and help grow the practice through strong service and teamwork.