Patient Experience & Treatment Coordinator

Dental Excellence of Napoleon; Napoleon (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Dental Excellence Group in Northwest Ohio seeks a Treatment Coordinator to create a welcoming patient experience, build relationships, and set the stage for productive appointments. You will help maintain a 95%+ collections rate, presenting treatment plans clearly and guiding patients through finances and scheduling.

Reporting to the Business Team Lead, you will collaborate across the office to support growth initiatives and uphold the brand of friendliness, professionalism, and stellar service

Qualifications

• Advanced communication skills for patient and staff interactions.
• Unwavering service excellence in patient care and experience management.
• Positive, solution-oriented attitude in daily operations.

Responsibilities

• Onboard and educate new patients to optimize their care journey.
• Present financial options, collect initial payments, and explain policies.
• Support practice growth through marketing initiatives and cross-functional collaboration.

Skills

Advanced Communication

Service Excellence

Constructive Demeanor

Collaborative Focus

Executive Presence

Job description

Dental Excellence Group in Northwest Ohio seeks a Treatment Coordinator to create a welcoming patient experience, build relationships, and set the stage for productive appointments. You will help maintain a 95%+ collections rate, presenting treatment plans clearly and guiding patients through finances and scheduling.

Reporting to the Business Team Lead, you will collaborate across the office to support growth initiatives and uphold the brand of friendliness, professionalism, and stellar service