Dental Experience Navigator

Dental Excellence Group; Maumee, Northern (OH, KY); Híbrido; USD 40 000 - 52 000; Tempo integral

Resumo da oferta

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to create an exceptionally welcoming patient experience, build relationships, and set the stage for positive and productive appointments. You will also maintain a 95%+ collections rate and support a distinctively different experience in dental care and patient service.

The role involves onboarding new patients, educating treatment plans, verifying insurance, presenting payment options, processing down payments, and

Qualificações

• Advanced communication skills, both verbal and written, across patient and staff interactions.
• Uncompromising commitment to patient care and service quality.
• Positive, solution-oriented attitude for day-to-day hospital operations.
• Team player with the ability to support cross-functional office goals.
• Professional presentation in dress, speech, and conduct.

Responsabilidades

• Inbound Inquiry Management: Complete internal 5-star certification to qualify for handling new patient phone calls.
• New Patient Lifecycle: Direct and optimize the comprehensive onboarding process for all new patients.
• Treatment Plan Education: Present clinical recommendations clearly, ensuring patients understand their diagnosis and treatment roadmap.
• Benefits Optimization: Verify insurance coverages and analyze patient benefits to help families maximize policy payouts.
• Financial Presentation: Conduct financial presentations, outline payment options, and finalize financial agreements.
• Payment Processing: Collect initial down payments, process recurring fees, and ensure the proper account allocation of all funds.
• Financial Counseling: Maintain expert knowledge of third-party financing alternatives to assist patients with flexible payment solutions.
• Policy Enforcement: Explain, promote, and strictly adhere to the established practice payment policies and procedures.
• Retention Outreach: Execute the standardized follow-up sequence for all unscheduled or outstanding treatment plans.
• Performance Reporting: Compile, track, and report daily and monthly key performance indicators to the Business Team Lead.
• Cross-Functional Collaboration: Support business team members with administrative tasks and operational adjustments as needed.
• Growth Assistance: Contribute to practice growth initiatives, including execution of external and internal marketing campaigns.

Conhecimentos

Advanced Communication

Service Excellence

Constructive Demeanor

Collaborative Focus

Executive Presence

Descrição da oferta de emprego

Dental Excellence Group in Northwest Ohio is seeking a Treatment Coordinator to create an exceptionally welcoming patient experience, build relationships, and set the stage for positive and productive appointments. You will also maintain a 95%+ collections rate and support a distinctively different experience in dental care and patient service.

The role involves onboarding new patients, educating treatment plans, verifying insurance, presenting payment options, processing down payments, and