Patient Experience & Treatment Coordinator

Dental Excellence of Napoleon; Napoleon (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Dental Excellence Group in Northwest Ohio seeks a Treatment Coordinator to create a welcoming patient experience, manage onboarding, education, and financial discussions. You will ensure insurance benefits are optimized and assist with payment arrangements while supporting growth initiatives.

The role reports to the Business Team Lead and emphasizes delivering exceptional service and maintaining high patient net promoter scores through cross-functional collaboration.

Qualifications

• Excellent verbal and written communication with patients and staff.
• Customer-service oriented with a patient-first mindset.
• Professional and polished workplace presence.

Responsibilities

• Inbound Inquiry Management: handle new patient calls with 5-star courtesy.
• New Patient Lifecycle: oversee onboarding for all new patients.
• Treatment Plan Education: present diagnoses and treatment roadmap clearly.
• Benefits Optimization: verify insurance coverages and optimize benefits.
• Financial Presentation: outline payment options and finalize agreements.
• Payment Processing: collect down payments and recurring fees.
• Financial Counseling: advise on third-party financing options.
• Policy Enforcement: adhere to practice payment policies.
• Retention Outreach: follow up on unscheduled or outstanding treatment plans.
• Performance Reporting: track daily/monthly KPIs for leadership.
• Cross-Functional Collaboration: support administrative tasks and adjustments.
• Growth Assistance: contribute to marketing and growth initiatives.

Skills

Advanced Communication

Service Excellence

Constructive Demeanor

Collaborative Focus

Executive Presence

Job description

Dental Excellence Group in Northwest Ohio seeks a Treatment Coordinator to create a welcoming patient experience, manage onboarding, education, and financial discussions. You will ensure insurance benefits are optimized and assist with payment arrangements while supporting growth initiatives.

The role reports to the Business Team Lead and emphasizes delivering exceptional service and maintaining high patient net promoter scores through cross-functional collaboration.