Patient Experience & Lead Conversion Specialist

Refine Med Spa; Littleton (CO); On-site; USD 24,796 - 27,552; Full time

Job summary

Refine Med Spa in Littleton, CO is seeking a patient-facing professional to manage leads through our CRM and enhance patient experiences. This full-time role involves greeting patients, managing appointments, and supporting treatment processes. The role is crucial for the spa's operations and requires prior experience in a clinical aesthetics environment.

The ideal candidate will have strong communication skills and expertise in social media content creation. Compensation is between $18–$20 per hour based on experience along with performance-based bonuses.

Qualifications

• 2+ years in a patient-facing role in a clinical aesthetics or medical practice setting.
• Proficiency with CRM/scheduling platforms.
• Comfortable creating social media content such as before/after photos and short videos.

Responsibilities

• Manage leads through our CRM and convert inquiries into booked appointments.
• Support providers during treatments and run checkout processes.
• Maintain inventory and keep financial records.

Skills

Patient relations

CRM proficiency

Social media content creation

Written communication

Job description

Refine Med Spa in Littleton, CO is seeking a patient-facing professional to manage leads through our CRM and enhance patient experiences. This full-time role involves greeting patients, managing appointments, and supporting treatment processes. The role is crucial for the spa's operations and requires prior experience in a clinical aesthetics environment.

The ideal candidate will have strong communication skills and expertise in social media content creation. Compensation is between $18–$20 per hour based on experience along with performance-based bonuses.