Patient Experience & Lead Conversion Specialist

Refinemedspa; Centennial (CO); On-site; USD 24,796 - 27,552; Full time

Job summary

Refinemedspa in Centennial, CO is seeking a dedicated individual for a patient-facing role that combines operations and support within a clinical aesthetics environment. This full-time position, with hours from Tuesday through Saturday, emphasizes the importance of patient experience and managing leads effectively.

The ideal candidate has over 2 years of experience in a similar setting and is skilled at creating engaging social media content. Pay ranges from $18 to $20 per hour based on experience, with performance-based bonuses tied to lead conversion metrics.

Qualifications

• 2+ years in a patient-facing role in a clinical aesthetics or medical practice setting.
• Proficiency with CRM/scheduling platforms - you will work in these daily from Week 1.
• Comfortable creating social media content: before/after photos, short video, captions in a consistent brand voice.

Responsibilities

• Manage leads through our CRM, converting inquiries into booked appointments.
• Greet patients by name and run the intake process including photo skin analysis.
• Support the provider by managing patient flow and keeping schedule tight.
• Capture before/after patient content with proper consent.

Skills

Patient-facing communication

CRM proficiency

Social media content creation

Written communication

Tools

CRM/scheduling platforms

Job description

Refinemedspa in Centennial, CO is seeking a dedicated individual for a patient-facing role that combines operations and support within a clinical aesthetics environment. This full-time position, with hours from Tuesday through Saturday, emphasizes the importance of patient experience and managing leads effectively.

The ideal candidate has over 2 years of experience in a similar setting and is skilled at creating engaging social media content. Pay ranges from $18 to $20 per hour based on experience, with performance-based bonuses tied to lead conversion metrics.