Patient Experience & Intake Coordinator

Beverly Hills Oncology Me; Beverly Hills (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

FSA

Life Insurance

Disability Insurance

Flex PTO

Job summary

Beverly Hills Cancer Center is seeking a dedicated Front Office/Patient Coordination professional in Beverly Hills, CA. This role focuses on handling new patient inquiries, coordinating intake, and scheduling initial visits with a compassionate, patient-centered approach.

The ideal candidate has at least two years of experience in medical front office or healthcare administration, with proficiency in EMR systems and insurance verification.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of patient coordination, medical front office, scheduling, or healthcare administration experience.
• Experience with insurance verification and prior authorizations are required.
• Oncology, imaging/radiology, or specialty medical practice experience is strongly preferred.
• Experience obtaining and reviewing medical records is preferred.
• Excellent organizational, communication, and customer service skills.
• Strong computer proficiency and EMR experience required.

Responsibilities

• Serve as the primary point of contact for all new patient inquiries via phone, email, online requests, and physician referrals.
• Coordinate the complete intake process for new patients, ensuring a seamless and compassionate onboarding experience.
• Schedule initial consultations and diagnostic appointments based on physician availability and clinical priorities.
• Obtain, review, and organize outside medical records, pathology reports, imaging studies, laboratory results, and referral documentation prior to patient appointments.
• Verify insurance eligibility and benefits, obtain required authorizations, and accurately enter insurance information into the EMR.
• Coordinate communication with referring physicians' offices to ensure all required documentation is received before the patient's visit.
• Educate patients on appointment expectations, required documentation, and next steps throughout the intake process.
• Monitor new patient scheduling to ensure timely access to care and adherence to departmental scheduling protocols.
• Collaborate closely with physicians, nursing staff, imaging, radiation oncology, infusion, laboratory, and ancillary departments to facilitate coordinated patient care.
• Maintain accurate documentation in the EMR and generate tasks as needed to ensure efficient follow-up.
• Provide exceptional customer service while demonstrating empathy, professionalism, discretion, and excellent communication skills.
• Support front office operations by answering phones, greeting patients and visitors, directing calls, and assisting with additional administrative duties as needed.
• Ensure compliance with HIPAA regulations and Beverly Hills Cancer Center policies and procedures.

Skills

Patient coordination

Scheduling

Healthcare administration

EMR experience

Insurance verification

Communication skills

Education

Bachelor's degree preferred

Tools

EMR

Job description

Beverly Hills Cancer Center is seeking a dedicated Front Office/Patient Coordination professional in Beverly Hills, CA. This role focuses on handling new patient inquiries, coordinating intake, and scheduling initial visits with a compassionate, patient-centered approach.

The ideal candidate has at least two years of experience in medical front office or healthcare administration, with proficiency in EMR systems and insurance verification.