New Patient Coordinator

Beverly Hills Oncology Me; Beverly Hills (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

FSA

Life Insurance

Disability Insurance

Flex PTO

Job summary

Beverly Hills Cancer Center is seeking a dedicated Front Office/Patient Coordination professional in Beverly Hills, CA. This role focuses on handling new patient inquiries, coordinating intake, and scheduling initial visits with a compassionate, patient-centered approach.

The ideal candidate has at least two years of experience in medical front office or healthcare administration, with proficiency in EMR systems and insurance verification.

Qualifications

• Bachelor's degree preferred.
• Minimum of two years of patient coordination, medical front office, scheduling, or healthcare administration experience.
• Experience with insurance verification and prior authorizations are required.
• Oncology, imaging/radiology, or specialty medical practice experience is strongly preferred.
• Experience obtaining and reviewing medical records is preferred.
• Excellent organizational, communication, and customer service skills.
• Strong computer proficiency and EMR experience required.

Responsibilities

• Serve as the primary point of contact for all new patient inquiries via phone, email, online requests, and physician referrals.
• Coordinate the complete intake process for new patients, ensuring a seamless and compassionate onboarding experience.
• Schedule initial consultations and diagnostic appointments based on physician availability and clinical priorities.
• Obtain, review, and organize outside medical records, pathology reports, imaging studies, laboratory results, and referral documentation prior to patient appointments.
• Verify insurance eligibility and benefits, obtain required authorizations, and accurately enter insurance information into the EMR.
• Coordinate communication with referring physicians' offices to ensure all required documentation is received before the patient's visit.
• Educate patients on appointment expectations, required documentation, and next steps throughout the intake process.
• Monitor new patient scheduling to ensure timely access to care and adherence to departmental scheduling protocols.
• Collaborate closely with physicians, nursing staff, imaging, radiation oncology, infusion, laboratory, and ancillary departments to facilitate coordinated patient care.
• Maintain accurate documentation in the EMR and generate tasks as needed to ensure efficient follow-up.
• Provide exceptional customer service while demonstrating empathy, professionalism, discretion, and excellent communication skills.
• Support front office operations by answering phones, greeting patients and visitors, directing calls, and assisting with additional administrative duties as needed.
• Ensure compliance with HIPAA regulations and Beverly Hills Cancer Center policies and procedures.

Skills

Patient coordination

Scheduling

Healthcare administration

EMR experience

Insurance verification

Communication skills

Education

Bachelor's degree preferred

Tools

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Beverly Hills, CA, US

Salary Range: $23.00 To $30.00 Annually

Job Description

Beverly Hills Cancer Center vigorously strives to be among the world's best health centers in our pursuit of total health and wellness by delivering leading-edge medicine in a truly compassionate manner. By combining breakthrough research with advanced diagnostic technologies and a variety of treatment modalities, our dedicated medical professionals provide uniquely comprehensive care to those with cancer and other life-threatening diseases. Our spacious, modern facility offers state-of-the-art medicine in an aesthetic, comfortable environment. If you are looking for an amazing opportunity at a premier cancer center where you can make a meaningful impact on the patient experience from the very first interaction.

ESSENTIAL DUTIES

• Serve as the primary point of contact for all new patient inquiries via phone, email, online requests, and physician referrals.
• Coordinate the complete intake process for new patients, ensuring a seamless and compassionate onboarding experience.
• Schedule initial consultations and diagnostic appointments based on physician availability and clinical priorities.
• Obtain, review, and organize outside medical records, pathology reports, imaging studies, laboratory results, and referral documentation prior to patient appointments.
• Verify insurance eligibility and benefits, obtain required authorizations, and accurately enter insurance information into the EMR.
• Coordinate communication with referring physicians' offices to ensure all required documentation is received before the patient's visit.
• Educate patients on appointment expectations, required documentation, and next steps throughout the intake process.
• Monitor new patient scheduling to ensure timely access to care and adherence to departmental scheduling protocols.
• Collaborate closely with physicians, nursing staff, imaging, radiation oncology, infusion, laboratory, and ancillary departments to facilitate coordinated patient care.
• Maintain accurate documentation in the EMR and generate tasks as needed to ensure efficient follow-up.
• Provide exceptional customer service while demonstrating empathy, professionalism, discretion, and excellent communication skills.
• Support front office operations by answering phones, greeting patients and visitors, directing calls, and assisting with additional administrative duties as needed.
• Ensure compliance with HIPAA regulations and Beverly Hills Cancer Center policies and procedures.

REQUIREMENTS

• Bachelor's degree preferred.
• Minimum of two years of patient coordination, medical front office, scheduling, or healthcare administration experience required.
• Experience with insurance verification, prior authorizations, and medical terminology required.
• Oncology, imaging/radiology, or specialty medical practice experience strongly preferred.
• Experience obtaining and reviewing medical records preferred.
• Excellent organizational, communication, and customer service skills.
• Strong computer proficiency and EMR experience required.
• Ability to prioritize multiple tasks while maintaining exceptional attention to detail.

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401(k) matching
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term and long-term disability options
• Flex PTO & paid holidays
• Employee recognition programs
• Team-building events & employee appreciation lunches

About the Practice and Mission

At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment and caring attention to the mind, body, and soul of each patient. With this fusion of science and compassion, we strive to provide the best possible healing experience and remain one of the world's leading comprehensive cancer treatment centers.

As a private, comprehensive facility, Beverly Hills Cancer Center provides advanced cancer treatment under one roof. Our services include radiation oncology, infusion therapy, diagnostic imaging (MRI, CT, PET/CT, and Bone Scan), a full-service laboratory, and leading clinical trials that provide patients with access to innovative cancer therapies.

Driven by our commitment to exceptional, personalized care, Beverly Hills Cancer Center has become the only private comprehensive cancer treatment facility of its kind in Southern California. Our patient-centered approach combines cutting-edge medicine with a tranquil healing environment to provide patients and their families with the highest level of care from diagnosis through treatment.

Beverly Hills Cancer Center is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.

The salary of the finalist selected for this role will be determined based on a variety of factors, including internal equity, relevant experience, education, specialty, and training. This pay range is provided for informational purposes only and is not a guarantee of compensation.