Patient Experience Improvement Consultant (RN)

AdventHealth; Town of Florida (NY); On-site; USD 85,000 - 157,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth is seeking a Nurse Leader focused on patient experience improvement across our multi-campus system. You will gather insights from patients, analyze feedback, and design strategies to enhance care delivery and satisfaction.

You will partner with physicians, nursing leadership, and executives to drive measurable improvements. The role emphasizes strong communication, change management, and a track record of improving patient experience in acute care settings.

Qualifications

• Gathers patient feedback through surveys, interviews, and other methods to identify areas for improvement.
• Analyzes data to understand patient needs and preferences.
• Creates plans to enhance patient experience based on data analysis.

Responsibilities

• Executes improvement strategies by making necessary changes in processes, policies, and practices.
• Keeps stakeholders informed about initiatives, progress, and outcomes.
• Focuses on patient needs in all aspects of care delivery.
• Leads multiple initiatives without compromising work.

Skills

Patient experience

Communication

CMS CAHPS knowledge

Data analysis

Change management

Stakeholder engagement

Project management

Presentation skills

Microsoft Office

Lean/Six Sigma

Education

Bachelor's of Nursing

Master's of Nursing

Job description

AdventHealth is seeking a Nurse Leader focused on patient experience improvement across our multi-campus system. You will gather insights from patients, analyze feedback, and design strategies to enhance care delivery and satisfaction.

You will partner with physicians, nursing leadership, and executives to drive measurable improvements. The role emphasizes strong communication, change management, and a track record of improving patient experience in acute care settings.