Nurse Experience Improvement Strategist

Akron Children’s Hospital; Akron (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Akron Children's Hospital seeks a Patient Experience Initiative Specialist to lead and coordinate programs that advance patient and family experience across inpatient, ambulatory, and community settings. The role blends nursing clinical expertise with performance improvement, patient advocacy, and service excellence to support high-quality, patient-centered care.

You will partner with organizational leaders and interdisciplinary teams to identify opportunities, implement evidence-based

Qualifications

• Bachelor's degree in nursing and active Ohio RN license.
• Master's degree in nursing, Healthcare Administration, Organizational Development, Business Administration, or related field.
• Certified Patient Experience Professional (CPXP) or related certification preferred.
• 3+ years of experience in nursing, patient experience, quality improvement, or related field.
• Experience with performance improvement methodologies preferred.

Responsibilities

• Leads enterprise-wide patient and family experience improvement initiatives across inpatient, ambulatory, and community-based settings.
• Analyzes patient experience data and quality metrics to identify trends and opportunities.
• Advises leaders, providers, and staff on patient-centered care and service excellence.
• Collaborates with leaders and teams to develop and evaluate strategies that enhance patient experience.
• Conducts rounding observations and coaches staff on service excellence and patient-centered behaviors.
• Facilitates implementation of evidence-based practices that improve patient engagement and satisfaction.
• Develops and delivers education, training, and coaching programs related to patient experience.
• Leads and participates in quality improvement initiatives and committees.
• Monitors and communicates patient experience trends to leadership with recommendations.
• Leads culture-building initiatives promoting accountability, compassion, safety, inclusion, and excellence.

Skills

Interpersonal communication

Facilitation

Conflict resolution

Coaching

Presentation skills

Data analysis

Project management

Prioritization

Patient-centered care

Patient experience platforms

Lean Six Sigma

MS Office

Decision making

Education

BSN

Master's degree

RN Ohio

CPXP

PMP

Lean Six Sigma

3+ years experience

No supervisory experience

Tools

NRC Health

Press Ganey

Job description

Akron Children's Hospital seeks a Patient Experience Initiative Specialist to lead and coordinate programs that advance patient and family experience across inpatient, ambulatory, and community settings. The role blends nursing clinical expertise with performance improvement, patient advocacy, and service excellence to support high-quality, patient-centered care.

You will partner with organizational leaders and interdisciplinary teams to identify opportunities, implement evidence-based