Patient Experience RN Manager

TRDFIN Support Services Pvt Ltd; Murrieta (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive Medical, Dental, Vision, and Prescription Drug coverage

401(k) with company match

SoFi Student Loan Refinancing Program

Career growth opportunities

Job summary

A prominent healthcare organization is seeking an experienced Performance Improvement / Patient Experience RN Manager to strengthen a patient-centered culture of care at an accredited acute care hospital. This role includes driving initiatives to analyze and improve patient experience through data insights and collaboration with clinical leaders. Candidates should possess a Bachelor's degree in a relevant field, with strong leadership skills and experience in quality improvement. Offers competitive compensation and comprehensive benefits.

Qualifications

• Graduate of an accredited Registered Nurse program.
• 3+ years of clinical experience in an acute care hospital.
• 1+ year of quality or performance improvement experience.
• 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability.
• 1+ year of quality or performance improvement experience, including data analysis and management.
• CPXP – Certified Patient Experience Professional (preferred).
• CPHQ – Certified Professional in Healthcare Quality (preferred).

Responsibilities

• Drive a culture of patient-centered care across hospital departments.
• Analyze patient experience data and trends to inform leadership decisions.
• Lead patient experience and performance improvement initiatives.
• Analyze patient experience data, trends, and survey results to inform leadership decisions.
• Support patient advocacy, grievance, and complaint resolution processes.
• Partner with clinical and administrative leaders to improve care delivery and service recovery.
• Ensure alignment with Joint Commission standards and regulatory expectations.
• Educate and coach staff on patient experience best practices.

Skills

Patient experience data analysis

Leadership in acute care

Patient advocacy

Grievance and complaint resolution

Quality improvement

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Accredited RN program

Tools

Data management tools

Job description

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station.

This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams.

Key Responsibilities

• Drive a culture of patient centered care across hospital departments
• Lead patient experience and performance improvement initiatives
• Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements
• Analyze patient experience data, trends, and survey results to inform leadership decisions
• Support patient advocacy, grievance, and complaint resolution processes
• Partner with clinical and administrative leaders to improve care delivery and service recovery
• Ensure alignment with Joint Commission standards and regulatory expectations
• Educate and coach staff on patient experience best practices

Education

• Graduate of an accredited Registered Nurse program
• Bachelor’s degree in a related field (required)
• Master’s degree in a related field (preferred)

Certifications & Licenses

• CPXP – Certified Patient Experience Professional (preferred)
• CPHQ – Certified Professional in Healthcare Quality (preferred)

Experience Requirements

• 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability
• Experience in patient advocacy or complaint/grievance management (preferred)
• 1+ year of quality or performance improvement experience, including data analysis and management

Why Join Us?

• Challenging and rewarding leadership role in hospital administration
• Competitive compensation with generous paid time off
• Comprehensive Medical, Dental, Vision, and Prescription Drug coverage
• 401(k) with company match and discounted stock purchase plan
• SoFi Student Loan Refinancing Program
• Career growth opportunities across 300+ healthcare subsidiaries