RN: Patient Experience & Quality Improvement Lead

Akron Children's Hospital; Akron (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Experience Initiative Specialist to lead and coordinate strategies that improve patient and family experiences across inpatient, ambulatory, and community settings.

The role blends clinical nursing expertise with performance improvement, patient advocacy, and organizational consulting, partnering with leaders to implement evidence-based improvements and sustain high-quality, patient-centered care.

Qualifications

• Education: BSN required. Master’s degree in nursing, Healthcare Administration, Organizational Development, Business Administration, or related field preferred. Candidates actively pursuing a master’s degree may be considered.
• Licensed registered nurse in the state of Ohio is required.
• Certification: CPXP, PMP, Lean Six Sigma, or related certification preferred; if not CPXP, must be obtained within two years of hire.
• Years of relevant experience: Minimum of three years in nursing, patient experience, quality improvement, or related field.

Responsibilities

• Leads enterprise-wide patient and family experience improvement initiatives across inpatient, ambulatory, and community settings.
• Analyzes patient experience data, complaints, grievances, compliments, and quality metrics to identify trends and opportunities.
• Serves as organizational consultant and SME for patient and family experience for leaders and staff.
• Collaborate with leaders and interdisciplinary teams to develop and evaluate strategies that enhance patient experience outcomes.
• Conducts patient and leader rounding observations and provides coaching to reinforce service excellence and patient-centered behaviors.
• Facilitates implementation of evidence-based practices to improve patient engagement and satisfaction.

Skills

Interpersonal communication

Data analysis

Project management

Service excellence

Stakeholder collaboration

Presentation skills

SharePoint content creation

Microsoft Office suite

Education

BSN

Master's degree in Nursing/Healthcare Admin/OD/Business

Tools

NRC Health

Press Ganey

SharePoint

Excel

PowerPoint

Job description

Akron Children’s Hospital is seeking a Patient Experience Initiative Specialist to lead and coordinate strategies that improve patient and family experiences across inpatient, ambulatory, and community settings.

The role blends clinical nursing expertise with performance improvement, patient advocacy, and organizational consulting, partnering with leaders to implement evidence-based improvements and sustain high-quality, patient-centered care.