Patient Experience & Improvement Coach

UW Health; Town of Middleton (WI); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Flexible schedules

Employee wellbeing

Tuition assistance

Referral bonus

Descripción de la vacante

UW Health is seeking a Patient Experience Consultant to foster improvement, educate partners, and lead cross-functional patient experience initiatives. This role emphasizes collaboration to deliver remarkable patient care within a hybrid work model.

You will coach best practices, build system-wide partnerships, and use patient experience data to drive informed improvements across UW Health locations in Wisconsin, with on-site commitments as needed.

Formación

• Bachelor's degree required in business administration, health care, or related field.
• Master's degree preferred in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or related field.
• 2 years of healthcare experience with at least one year of patient experience focus required.
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience required.
• 5 years of patient experience focused work in a large health care environment preferred.
• 2 years of experience working with volunteer programming preferred.

Responsabilidades

• Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate, and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.
• Utilize patient experience data to help inform improvement work.

Conocimientos

Healthcare experience

Process improvement

Patient relations

Management experience

Educación

Bachelor's Degree in business administration, health care, or related field

Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field

Descripción del empleo

UW Health is seeking a Patient Experience Consultant to foster improvement, educate partners, and lead cross-functional patient experience initiatives. This role emphasizes collaboration to deliver remarkable patient care within a hybrid work model.

You will coach best practices, build system-wide partnerships, and use patient experience data to drive informed improvements across UW Health locations in Wisconsin, with on-site commitments as needed.