Patient Experience & Family Advisor Lead

UW Health; Madison (WI); Híbrido; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental insurance

Paid time off

Retirement plans

Parental leave and adoption assistance

Tuition benefits

Resumo da oferta

UW Health in Madison, WI seeks a Patient Experience Consultant to support the Patient & Family Advisor (PFA) Program and integrate patient voices across the organization. The consultant will connect Patient Experience, staff and providers to ensure strong relationships and effective program operations.

Key responsibilities include coordinating PFA recruitment and onboarding, managing virtual advising, maintaining the PFA database, and supporting staff partnerships with PFAs to enable meaningful

Qualificações

• Bachelor's Degree in business admin, health care, or related field is required.
• Healthcare experience with a patient experience focus is required.
• Experience in process improvement, coaching, or management is required.
• Experience working with volunteer programming is preferred.

Responsabilidades

• Build and maintain relationships with PFAs and staff co-chairs and organizational partners.
• Coordinate day-to-day operations of the Patient & Family Advisor Program.
• Coordinate PFA recruitment, onboarding, and ongoing engagement.
• Serve as a primary resource for staff seeking to partner with PFAs.
• Coordinate and manage virtual advising opportunities with PFAs.
• Maintain the PFA database and program records.
• Support Patient & Family Advisory Councils and other engagement structures.
• Monitor PFA participation and identify engagement opportunities.
• Develop tools and processes to facilitate staff and PFAs in improvement work.
• Support broader Patient Experience initiatives including reporting and data analysis.

Conhecimentos

Healthcare experience

Process improvement

Patient relations

Volunteer program experience

Formação académica

Bachelor's Degree in business administration, health care, or related field

Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field

Descrição da oferta de emprego

UW Health in Madison, WI seeks a Patient Experience Consultant to support the Patient & Family Advisor (PFA) Program and integrate patient voices across the organization. The consultant will connect Patient Experience, staff and providers to ensure strong relationships and effective program operations.

Key responsibilities include coordinating PFA recruitment and onboarding, managing virtual advising, maintaining the PFA database, and supporting staff partnerships with PFAs to enable meaningful