Hybrid Patient Experience Consultant

UW Health; Madison (WI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Two-week paid parental leave

Tuition benefits

Job summary

UW Health in Madison, Wisconsin seeks a Patient Experience Consultant to foster a culture of improvement and coach best practices across the system. This is a hybrid role with a homebase at Middleton, WI, and may require onsite coverage at other UW Health hospital sites.

You will work a minimum of one day per month on-site, extending to five days as needed by the department. Responsibilities include engaging partners to deliver remarkable patient experience, building trusting cross-functional

Qualifications

• 2 years of healthcare experience with at least one (1) year of patient experience focus
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience
• 5 years of patient experience focused work in a large health care environment (preferred)
• 2 years of experience working with volunteer programming (preferred)

Responsibilities

• Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate, and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.
• Utilize patient experience data to help inform improvement work.

Skills

Patient experience

Process improvement

Coaching

Stakeholder engagement

Data interpretation

Communication

Education

Bachelor's Degree in business administration, health care, or related field

Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field

Job description

UW Health in Madison, Wisconsin seeks a Patient Experience Consultant to foster a culture of improvement and coach best practices across the system. This is a hybrid role with a homebase at Middleton, WI, and may require onsite coverage at other UW Health hospital sites.

You will work a minimum of one day per month on-site, extending to five days as needed by the department. Responsibilities include engaging partners to deliver remarkable patient experience, building trusting cross-functional