Hybrid Patient Experience Program Lead

UW Health; Town of Middleton (WI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health & dental insurance

Paid time off

Retirement plans

Parental leave and adoption assistance

Job summary

UW Health in Middleton, WI is seeking a Patient Experience Consultant focused on supporting the Patient & Family Advisor program. The consultant will coordinate relationships between PFAs, staff, and advisory councils to ensure meaningful patient voice integration across the organization.

You will manage PFA recruitment and onboarding, coordinate virtual advising, maintain the PFA database, and support improvement initiatives with data insights and communications.

Qualifications

• Bachelor's Degree in business administration, health care, or related field Required
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred

Responsibilities

• Build and maintain strong, collaborative relationships with Patient & Family Advisors (PFAs), staff co-chairs, and organizational partners to support meaningful and effective patient and family engagement.
• Coordinate the day-to-day operations of the Patient & Family Advisor Program, ensuring consistent communication, coordination, and follow-through across advising activities.
• Coordinate PFA recruitment, onboarding, and ongoing engagement to support a diverse, prepared, and engaged advisor community.
• Serve as a primary resource for staff seeking to partner with PFAs, helping identify appropriate opportunities for engagement and supporting successful advisor participation.
• Coordinate and manage virtual advising opportunities, connecting organizational teams with PFAs to gather timely patient and family perspectives on programs, materials, processes, and improvement initiatives.
• Maintain the PFA database and program records, ensuring advisor information, participation, interests, and engagement activities are accurate and current.
• Partner with staff co-chairs and other stakeholders to support Patient & Family Advisory Councils and other formal patient and family engagement structures.
• Monitor PFA participation and program activity to identify opportunities to strengthen advisor engagement, expand participation, and improve program processes.
• Support the development of tools, resources, communications, and processes that make it easier for staff and PFAs to effectively partner in improvement work.
• As capacity allows, support broader Patient Experience initiatives, including Patient Experience reporting, data analysis, identification of trends and opportunities, and development of insights to inform improvement efforts.

Education

Bachelor's Degree in business administration, health care, or related field

Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field

Job description

UW Health in Middleton, WI is seeking a Patient Experience Consultant focused on supporting the Patient & Family Advisor program. The consultant will coordinate relationships between PFAs, staff, and advisory councils to ensure meaningful patient voice integration across the organization.

You will manage PFA recruitment and onboarding, coordinate virtual advising, maintain the PFA database, and support improvement initiatives with data insights and communications.